Refund policy
Refund Policy
We want you to be completely satisfied with your purchase.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in the original packaging
Non-Returnable Items
Certain items may not be eligible for return, including:
- Personal care products
- Opened or used items
- Final sale products
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the product and packaging.
We will gladly offer:
- A replacement
- A refund
- Store credit
Refund Processing
Once your return is received and inspected, we will notify you regarding the approval of your refund.
Approved refunds will be processed back to your original payment method within 5–10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Contact Us
For return requests, contact us at:
joan@e-vanta.com